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Applications _______________________
 
:: OFFICE SERV CALLS ::

OFFICE SERV CALLS

Displaying caller number and information on both PC screen and user’s phone.

FEATURE
Multi-site networking solution
OfficeServ Call provides customer information service such as caller ID, company name, address, trade information and the various advanced services on the LCD screen of the key set and(or) the PC monitor.

 

SPECIFICATION

System OfficeServ 7200, 7400, 500
PC O/S Windows NT Server Workstation 4.0 Windows 2000 series (Professional, Server, Advanced Server) Windows XP Professional
CPU Min. Pentium Ⅲ 500 MHz
Memory Min. 128MByte
Necessary Application OfficeServ Link
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:: OFFICE SERV OPEN TSP ::

OFFICE SERV OPEN TSPSupporting efficient inter-working between Samsung OfficeServ and CTI solution

FEATURE
OfficeServ OpenTSP Driver interfaces with the Samsung key telephone system through the TCP/IP system, based on TAPI 2.x/TAPI 3.x, and enables call control and call processing of the Telephony Application Programming Interface(TAPI) service through the TSPI. OfficeServ OpenTSP driver is installed on a PC using the Windows O/S. The TAPI 2.x/TAPI 3.x designed by Microsoft based on the TAPI standard.

 
SPECIFICATION
System OfficeServ 7200, 7400, 500
PC O/S Windows NT 4.0 Windows 2000 series (Professional, Server, Advanced Server) Windows XP Professional Windows 98 SE, ME
CPU Min. Pentium Ⅲ 800MHz
Memory Min. 256MByte
Necessary
Application
Min. TAPI Ver. 2.x, OfficeServ Link
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:: OFFICE SERV DATA VIEW ::

OFFICE SERV DATA VIEWOptimum managing software for OfficeServ system

FEATURE
OfficeServ DataView is a call center monitoring and historical reporting package as well as a comprehensive traffic reporting and analysis tool for OfficeServ system management. DataView provides statistical reports, real time monitoring information on system usage, web-based user interface and periodic reports on the call traffic of OfficeServ system.

OfficeServ DataView is connected to the OfficeServ system by OfficeServ Link and consists of server components and web-based application. Users can open Web page of OfficeServ DataView on any PC which is connected to the network.

  • Data stored in a MS Access software database or SQL server
  • Web-based client specifically designed for Internet Explorer software
  • 47 statistical reports track trunk, station, VM, and AA, as well as ACD/UCD and operator group statistics
  • 18 live monitors track trunk, station, UCD, operator and VM/AA activity
  • Report scheduling for daily, weekly or monthly statistics
  • Up to 18 reports can be generated for each interval
  • Wallboard
  • Multiple Monitoring Windows
 
SPECIFICATION
System OfficeServ 7200, 7400, 500
PC O/S Windows 2000 series (Professional, Server, Advanced Server) Windows XP Professional Windows 2003 series NTFS File format
CPU Min. Pentium Ⅳ 1GHz
Memory Min. 512MByte
Database Min. MDB or Microsoft SQL Server 2000 (But, if you use MDB, the database file size is limited to 2 GB.)
Necessary Application OfficeServ Link
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