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Voice Logger _______________________
 
:: ACUBE ::

ACUBEACUBEIncreasingly, most business transactions take place over the telephone. Promises are made (and broken) and often when it comes to a post mortem,it is often one person's word against another's.

In order to take this uncertainty out of day-to-day transactions, many businesses are routinely recording telephone conversations.

ACUBE Digital Voice Logger is a compact, innovative, state-of-the-art digital recorder that simultaneously records multiple channels of telephone calls. It monitors, records, retrieves, logs to review, analyze and achieve virtually real time verification of telephone conversations with ease. This system can also be deployed on P&T Lines before EPABX Systems.

ACUBE is an invaluable business tool built with innovative voice compression technology. that can record thousands of hours of audio on to a tiny disk or tape without losing the true fidelity of speech. Once recorded, this voice data can be stored and organized in many different ways. Voice-search feature allows any of the thousands of voice records to be searched, accessed and played instantly.

FEATURE

Digitally monitor, record, retrieve and analyze inbound and outbound
Records voice calls on voice detection principle (VOX)
Can Directly Connect to PSTN Line or an Extension of EPABX
Recorded information can be retrieved, played back or copied to other media formats (CD, tape, etc)
Various levels of Voice quality and compression – compression ratio – 2:1, 4:1, 8:1 in VOX format.
The software supports up to 160 channels in analog lines
Alerts - on HDD full / Archive full - alerts by email, audio
Quick retrieval and replay of conversations i.e. search on various folders and retrieval on the basis of time, date, dialed phone number, channel, Caller ID information or text tags.
Recordings can be converted to WAVE file format if required and can also be sent as attachment with email.

Web Based Interface
The browser-based User Interface is one of the most powerful features of our Voice logger which enables one to access the system from any part of the world.

The browser-based User Interface of the voice logger helps the supervisors/managers and the top-level management to administer and monitor many of the functions sitting in any part of the world. Once they login to the browser interface, they can go through the logged conversations. Facility is provided to allow users to search calls based on parameters like Trace Number, call status, date, time, caller id, call duration, comments etc. You can listen to the recorded conversation by clicking on the play icon.

ACUBE

Application
Right now, call recording is being used in many departments of an organization to both increase security and help in business. Take a look at how your company could benefit from a call recording solution.

Contact Centers

Supervising employees
Using recorded examples of good calls for training purposes
Quickly evaluating new and non-standard situations, so the whole team can be ready for similar situations in future
Keeping initial records of transactions and services provided
Evaluating customer reactions to IVR loops

Help Desks

Supervising staff
Compiling details of common user difficulties
Replaying descriptions of particularly complex issues
Resolving disputes of what information has been provided
Forwarding complex calls to the most appropriate person without having the customer repeat information

Sales

Replaying calls to improve sales technique
Listening to real-life examples of sales best practice

Management

Focusing on the situation at hand by eliminating note-taking
Replaying unclear calls for clarity

Schematic Diagram

ACUBE

Models Available

Model No Of Lines Interface
USB - 2 2 USB
USB - 4 4 4
PCI - 8 8 PCI
PCI - 16 16 PCI
PCI - 32 32 PCI
PRI LINE(30B Channel) PRI / E1 PRI / E1
 
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:: VOICE LOGGER - XTEND ::

Xtend Voice Logger is a multi-channel voice logging tool that works in cohesion with audio channels, analog, digital and VoIP telephone lines. Xtend Voice Logger helps in improving customer service by enabling the upper level management to review the actual telephone conversation with the customer. Continuous evaluation ensures customer satisfaction and quality management in an organisation. Applicable areas include call centers, share traders, security undertakings, banks, hospitals, enquiry departments etc.

Technical Diagram

VOICE LOGGER - XTEND

 
Models for Voice Loggers
Analog Line 
Scalable to 256+ ports
VoIP Line
Supports H.323 & SIP
Digital Extension 
Call status detection
Audio Line 
Wireless recording
Digital Trunk
Supports ISDN PRI/R2MF
Standalone Logger 
Flexible implementation
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