FEATURE
Multi-site networking solution
OfficeServ Call provides customer information service such as caller ID, company name, address, trade information and the various advanced services on the LCD screen of the key set and(or) the PC monitor.

SPECIFICATION

Supporting efficient inter-working between Samsung OfficeServ and CTI solution

FEATURE
OfficeServ OpenTSP Driver interfaces with the Samsung key telephone system through the TCP/IP system, based on TAPI 2.x/TAPI 3.x, and enables call control and call processing of the Telephony Application Programming Interface(TAPI) service through the TSPI. OfficeServ OpenTSP driver is installed on a PC using the Windows O/S. The TAPI 2.x/TAPI 3.x designed by Microsoft based on the TAPI standard.

Optimum managing software for OfficeServ system

FEATURE
OfficeServ DataView is a call center monitoring and historical reporting package as well as a comprehensive traffic reporting and analysis tool for OfficeServ system management. DataView provides statistical reports, real time monitoring information on system usage, web-based user interface and periodic reports on the call traffic of OfficeServ system.

OfficeServ DataView is connected to the OfficeServ system by OfficeServ Link and consists of server components and web-based application. Users can open Web page of OfficeServ DataView on any PC which is connected to the network.

• Data stored in a MS Access software database or SQL server
• Web-based client specifically designed for Internet Explorer software
• 47 statistical reports track trunk, station, VM, and AA, as well as ACD/UCD and operator group statistics
• 18 live monitors track trunk, station, UCD, operator and VM/AA activity
• Report scheduling for daily, weekly or monthly statistics
• Up to 18 reports can be generated for each interval
• Wallboard
• Multiple Monitoring Windows