Samsung BCS / PBX Models

:: OFFICE SERV 500 ::

OfficeServ 500 from Samsung Electronics is an integrated communications solution that converges voice and data communications to provide medium and large sized organization the power to handle any task and accommodate future growth.



The true power of the OfficeServ 500 lies in its enhanced networking technology. Offering you a range of powerful options to link systems and share functionality across multiple sites through the internet , the OfficeServ 500 is the ideal private business networking solution based on IP technology. OfficeServ 500 also allows to link system by Q-sig which is an international, open protocol enabling compatible telephone systems to be integrated across multiple locations.

Moving Office
The OfficeServ 500 allows extensions to be deployed both locally and remotely through the LAN or virtual private network (VPN) services for remote workers. Also offers complete transparency for all telephone features for remote extensions.


Call Management
OfficeServ 500 gives you sophisticated call-handling facilities to optimize service to callers. When a group receives a call, the OfficeServ 500 will direct the call to the first available person in that group. If no operator is available to answer the call, the system will play a message which reassures the caller that assistance will be provided as soon as possible. System flexibility enables group supervisors to monitor the status of all incoming calls, and to bring the staff in and out of a group as necessary.


Simple, effective operator functions
The OfficeServe can also allow pre-programmed messages to be sent and displayed on the LCD screen of display keyphones so that operators or their supervisors can continue to communicate whilst involved in a call. In addition, individual operators can also leave their terminals with a station message so that any internal caller receives a text message showing the status of the operator (e.g. out to lunch, on holiday etc).


Least Cost Routing and System Management
The OfficeServ 500 provides a comprehensive variety of management data, including cost reports and full details of inbound and outbound calls. It can be programmed to restrict certain types of calls (e.g. premium rate, mobile or international numbers), helping to eliminate unauthorized telephone use and minimize bills


Reports and statistics
OfficeServ 500 offers report and statistics through RS-232 and LAN. It includes - Total calls - Number of calls waiting - Average queue time and longest wait - Number of times all agents were busy - Average ring time before answer - Average service time after answer


Branching out with VoIP
The internet is revolutionizing the way business operates, opening up a whole new world of information and opportunities. The OfficeServ 500 is at the forefront of this revolution of communications, providing Voice over Internet Protocol (VoIP) functionality.


DECT Compatibility - The Freedom To Move
Utilizing the power of the OfficeServ 500, DECT(digital cordless) handsets give you the freedom to move around the office without missing any of great functional features of the OfficeServe 500.



Dimension 445MM(H)*572MM(W)*305MM(D)
Weight 17.6 KG(W)
  500M 500L
PSTN Analogue Lines (max) 72 208
ISDN Basic Rate Digital Lines (equiv. channels) 36 (72) 104(208)
ISDN Primary Rate Digital Lines (equiv. channels) 3 (90) 9(270)
Total Extensions
IP Stations +WIP
Analogue Stations
Data Extensions (ISDN 128kbits)
Music Sources


DECT Base Stations (SMT - R2000) 8 24
DECT Handsets 48 192


Digital Voicemail Yes Yes
Direct Indial Numbers 400 999
Calling Line Identification (CLI)


Trunk Groups 31 31
Stations Groups 40 80
ACD Groups 20 30
Pick up Groups 99 99
Account Codes 500 999
Authorisation Codes 250 500
CLIP Numbers (translation table) 1000 2000
CLIP Review Blocks 2000 2000
Auto Attendant


Least Cost Routing Yes Yes
Total Speed Dial Locations
System speed dialling
Station speed dialling (max per station)
External Page Zones 5 5
Internal Page Zones 4 4
SIO Ports 2+LAN 2+LAN
Remote Programming / Support Yes Yes
Virtual Extensions





:: OFFICE SERV 100 ::

Optimized Enterprise IP Solution for medium-sized organizations
OfficeServ 100 has everything you need to take your business to the next level. With cutting edge networking capabilities, you can link a remote location to operate transparently as a single entity. VoIP offers state-of-the-art convergence technology that allows you to make voice calls over your existing intranet.




Multi-site networking solution
OfficeServ 100 uses an international, open protocol(Q-sig), which enables compatible telephone systems to be integrated across multiple locations and create a high level of feature transparency. As such you can link OfficeServ 100 to other existing legacy systems, so you don't necessarily need to invest in new technology across all sites. OfficeServ 100 also allows all users to benefit from the cost-efficient sharing of selected features across the network. They can have access to centralized functionality from simple call forwarding to advanced features such as operator services, voice mail, automated attendant and ACD across connected sites.


Branching out with VoIP
The Internet is revolutionizing the way business operates, opening up a whole new world of information and opportunities. OfficeServ 100 is at the forefront of this revolution of communications, providing Voice over Internet Protocol (VoIP) functionality. And the OfficeServ creates more effective applications with IP technologies and reduces the ongoing costs of call traffic between linked sites.


Advanced communication solutions
A host of sophisticated standard and optional features are available for OfficeServ 100 to ensure that you maximize the potential of your communications solution. With a simple access to features via desktop terminal or PC applications, each individual user can quickly and easily reap the benefits of the OfficeServ 100's comprehensive functionality.


System Management
OfficeServ 100 provides a comprehensive variety of management data, including cost reports and full details of inbound and outbound calls. You can also monitor your system and fine-tune the way it is used by staffs through the OfficeServe 100’s program to restrict certain types of calls, helping to eliminate unnecessary usage. A well-configured system will streamline communications and reduce overall costs.


Virtual port
OfficeServ 100 provides a Virtual port. This Virtual port is not connected to a physical cable, but has its own phone numbers and functional settings. Virtual port can be used as the parameter port for call transfer in CTI Applications such as the Internet Call Center(ICC), and exchange saved information with real phones using the set relocation feature to implement a mobile office.


WAN / LAN Functions
The WAN and LAN interface modules are installed in OfficeServ 100; thus data can be sent / received via the interface of the 10/100 base T Ethernet through the Intranet and via the Internet without the need for any additional data equipment.


Wireless LAN, Mobility in your office
Samsung WLAN Solution will liberate you from the confines of your office. It will also provide you with significant cost efficiency with its ability to remove unnecessary cabling and maintenance through the qualified voice data service of IP & WLAN. With its support for the WIP-5000M WLAN phone, OfficeServ provides full voice-data convergence not only for fixed network connections but also on Corporate Wireless LANs. Samsung's Enterprise IP Solution gives you the freedom to run high bandwidth wireless data applications along with a superior quality voice service on the same network. OfficeServ 100 uses standard Access Point and supports handoff and QoS.


Simple and slim design digital phone and IP phone
OfficeServ 100 supports user-friendly designed digital phone, IP phone and WLAN phone. To help you take full advantage of the features within the OfficeServ 100, OfficeServ phones have LCD screens and navigation buttons.




Model OfficeServ 100
Maximum Capacity Maximum 68 Station Ports
Maximum 78 Trunk Ports
Maximum 64 IP Phones
Maximum 64 WIP Phones (Basic)
Maximum 32 WIP Phones (Combo)
Maximum 12 Wireless APs (Basic)
Maximum 4 Wireless APs (Combo)
Maximum 48 Digital Key Sets
Trunk card Maximum 48 Digital Key Sets
Station card 2SLI, 4SLI, 8SLI, 6MWSLI, 8DLI, 4WLI
Service card MGI3, SVMi-4, SVMi-8, MISC3(4)
Data Data
Interface LAN, Modem (56Kbps), CTI (TAPI), WLAN Access Point
AC Input AC : 110 / 220V, 50Hz, 3.0A
DC : +5V, -55V
CPU MCP1 : MPC 855T / 50MHz / 32bit
Base : MC68EC000 / 16MHz / 16bit
Size 1 Rack : 365(W) " 464(H) " 148(D)
Weight 1 Rack : 7.5kg